To Work Or Not To Work... In A Call Center

That's a question I asked myself a few years back when I was still pretty darned ambitious and all these call centers were popping up. There are even more now mind you! It seems like they're growing by the minute and they're all hiring like crazy!

In Cebu there are Convergys, eTelecare and People Support as the big three I think, but there's also ePerformax and Teletech and probably a bunch more that I'm just not familiar with.

I have met a lot of people who vowed that they would never work in a call center. Some of them call it the "last resort" and many think that it's actually a no-brainer job.

I actually respect people who work in the customer support industry. Believe me it's not easy. I have not tried myself, but I've seen how it's done and I've seen how agents are trained and I've seen how they are managed.

It's pretty rigorous and agents should get more credit for that. I for one, can never hold my patience down when somebody annoyingly stupid is on the other line.

I haven't tried being a call center agent and although there are prejudices about being one, I think it's a pretty good industry to be in nowadays. Even with the economic crisis, it doesn't seem like any of them is slowing down in terms of hiring. So that's a positive indication that the industry is still strong.

I work in marketing, where I'll probably be for the next few years of my life - God willing. But for sure, I won't turn down an opportunity to work in a call center for the right opportunity.

Keep an open mind. Call centers may have high turn-over rates but based on experience, this also accelerates growth and corporate ascendancy in the business if you just stick to it. Like all things, it's a job that somebody's got to do. If you do your job with extra effort and just shine. People will notice you in whatever industry in whatever position. You can succeed.

The BPO Industry Set To Grow To Need 1 Billion Employees - So Who Are They Looking For?

With BPO growing at a break-neck pace particularly here in the Philippines, there has been a projection that the industry will provide more than 1 billion jobs in relation to BPO - otherwise known as business process outsourcing.

To correct some misconceptions, which is that BPO only relates to call centers and contact centers, which is a majority but not the entire truth, BPO is in fact composed of many different industries:

• We already know of the call centers and/or customer service centers that are now everywhere. They employ hundreds of people and also, exit a lot of them considering that many workers have to come in during the night and try to sleep during the day. That is a difficult job, but since the clients are on a different time zone then that will have to be a work-related adjustment many of us have to make if we indeed need and/or want the job
• There are also numerous back-offices that include finance or accounting offices that are outsourced, this employs numerous accountants, analysts and finance executives
• Design is also a skill that is often outsourced. More often supplied by freelancers that actual companies - website design and graphic design in general is very common as a service that can even be done within the convenience of home. Designers are quite lucky.
• There is also the medical-related back office which is mostly now medical transcription. These companies are paid a lot of money I hear and that is why I think they are investing in ways to train people before they hire them

There are many kinds of people that the BPO industry is looking for, I may have missed some of them but rest assured that there are a lot of job opportunities for different types of graduates available if only you work hard and not get picky at the job you want to do.

Job Openings Available in Cebu - 2/10/08

Job Openings Available in Cebu from different sources (lifted from Careerjet.com)

Engineer Electrical

Craigslist.org - Cebu

Avoid scams and fraud by dealing locally! Beware any deal involving Western Union, Moneygram, wire transfer, cashier check, money order, shipping, escrow, or any promise of transaction protection/certification/guarantee....

www.craigslist.org - February 10

Se necesita cocinera y limpiadora

MundoAnuncio.com - Cebu

Oferta de empleo: se necesitan 2 o 3 personas (mujeres )cocinera o ayudanta aventajada,camarera y limpiadora para hotel rural...

www.mundoanuncio.com - February 10

Call Center Agent

ResumePromo.com - Cebu City

If you prefer to come here, bring your updated resume and be interviewed right away. If you are not living near at the Voiceville building, you may send your resume on-line at recruitment@voicevilleinc.com....

www.resumepromo.com - February 10

Web Designer

Craigslist.org - Cebu

Avoid scams and fraud by dealing locally! Beware any deal involving Western Union, Moneygram, wire transfer, cashier check, money order, shipping, escrow, or any promise of transaction protection/certification/guarantee....

www.craigslist.org - February 10

Cashier (for Cebu area)

ResumePromo.com - Cebu

If you qualify for the following requirements, email us immediately for more updates. ablebodies_manpower@yahoo.com.ph For provincial applicant, you can fax your resume at; 026348921c/o it to jess(if qualified,...

www.resumepromo.com - February 10

JAVA DEVELOPER

Berkeleyatwork.com - Cebu City

Holder of Bachelor's Degree in Computer Science, Computer Engineering, Information Technology or any related course belonging to top 10% of the class Have at least two years experience in the following...

www.berkeleyatwork.com - February 9

FINANCE OFFICER

Berkeleyatwork.com - Cebu City

2nd Level TRC Residential Suites, Pres. Magsaysay St., Cor. Pres. Laurel Sts., Villa Aurora, Ksambagan, Cebu City Preference will be given to candidates who APPLY ONLINE. Interview invitations may be sent...

www.berkeleyatwork.com - February 9

CAD OPERATOR (code: CAD)

Berkeleyatwork.com - Cebu City

2nd Level TRC Residential Suites, Pres. Magsaysay St., Cor. Pres. Laurel Sts., Villa Aurora, Ksambagan, Cebu City • CAD OPERATOR (code: CAD) Qualifications: Male/Female, between 24-30 years old College...

www.berkeleyatwork.com - February 9

HUMAN RESOURCE OFFICER (code: HRO)

Berkeleyatwork.com - Cebu City

2nd Level TRC Residential Suites, Pres. Magsaysay St., Cor. Pres. Laurel Sts., Villa Aurora, Ksambagan, Cebu City MORE JOBS • CAD OPERATOR (code: CAD) • INDUSTRIAL ENGINEER (Code: IER) • INTERNAL AUDITOR...

www.berkeleyatwork.com - February 9

ACCOUNT MANAGER

Berkeleyatwork.com - Minglanilla, Cuenca - Cebu

We are a private company engaged in earthmoving business with long-term contracts in mining and cement industries. We have been in existence and serving our clients since the early 1980s, with project...

www.berkeleyatwork.com - February 9

Finance and Admin Manager

Berkeleyatwork.com - Cebu City

Interview invitations may be sent via e-mail so please check your e-mail regularly. Please Sign-in and send your resume to My Berkeley Section if you haven't registered yet. Please apply only if your qualifications...

www.berkeleyatwork.com - February 9

Mechanics

Berkeleyatwork.com - Cebu City

Please Sign-in and send your resume to My Berkeley Section if you haven't registered yet. Note: Please apply only if your qualifications match with the employer's requirements. Kindly keep your resume...

www.berkeleyatwork.com - February 9

ACCOUNTS RECEIVABLE CLERK

Berkeleyatwork.com - Cebu City

HIVE MANUFACTURING CO., INC. • Luib Cmpd., P. Basubas St., Tipolo, 6014 Mandaue City, Cebu, Philippines ACCOUNTS RECEIVABLE CLERK Qualifications: Female, not more than 30 years of age BS Accounting graduate...

www.berkeleyatwork.com - February 9

INDUSTRIAL ENGINEER (Code: IER)

Berkeleyatwork.com - Cebu City

2nd Level TRC Residential Suites, Pres. Magsaysay St., Cor. Pres. Laurel Sts., Villa Aurora, Ksambagan, Cebu City Preference will be given to candidates who APPLY ONLINE. Interview invitations may be sent...

www.berkeleyatwork.com - February 9

IT SUPERVISOR

Berkeleyatwork.com - Cebu City

2nd Level TRC Residential Suites, Pres. Magsaysay St., Cor. Pres. Laurel Sts., Villa Aurora, Ksambagan, Cebu City MORE JOBS • Accounting Clerk • Audit Staff • Business Development Staff • HR Staff Preference...

www.berkeleyatwork.com - February 9

Accounting Clerk

Berkeleyatwork.com - Cebu City

Interview invitations may be sent via e-mail so please check your e-mail regularly. Please Sign-in and send your resume to My Berkeley Section if you haven't registered yet. Note: Please apply only if...

www.berkeleyatwork.com - February 9

QC INSPECTORS

Berkeleyatwork.com - Mandaue City - Luib, Highland

Please Sign-in and send your resume to My Berkeley Section if you haven't registered yet. Note: Please apply only if your qualifications match with the employer's requirements. Kindly keep your resume...

www.berkeleyatwork.com - February 9

MARKETING ASSISTANT

Berkeleyatwork.com - Mandaue City - Luib, Highland

Interview invitations may be sent via e-mail so please check your e-mail regularly. Please Sign-in and send your resume to My Berkeley Section if you haven't registered yet. Please apply only if your qualifications...

www.berkeleyatwork.com - February 9

Building Administrator

Berkeleyatwork.com - Cebu City

Interview invitations may be sent via e-mail so please check your e-mail regularly. Please Sign-in and send your resume to My Berkeley Section if you haven't registered yet. Please apply only if your qualifications...

www.berkeleyatwork.com - February 9

Ground Equipment Maintenance Supervisor

Berkeleyatwork.com - Cebu City

Interview invitations may be sent via e-mail so please check your e-mail regularly. Please Sign-in and send your resume to My Berkeley Section if you haven't registered yet. Note: Please apply only if...

www.berkeleyatwork.com - February 9

PRODUCT ENGINEER (Code: PER)

Berkeleyatwork.com - Cebu City

2nd Level TRC Residential Suites, Pres. Magsaysay St., Cor. Pres. Laurel Sts., Villa Aurora, Ksambagan, Cebu City MORE JOBS • CAD OPERATOR (code: CAD) • HUMAN RESOURCE OFFICER (code: HRO) • INDUSTRIAL...

www.berkeleyatwork.com - February 9

PROGRAM OFFICER

Berkeleyatwork.com - Cebu City

The program officer is responsible for functions/tasks/activities related to the development and implementation and management of programs and projects that may involved coalition building, institutional...

www.berkeleyatwork.com - February 9

Audit Staff

Berkeleyatwork.com - Cebu City

Interview invitations may be sent via e-mail so please check your e-mail regularly. Please Sign-in and send your resume to My Berkeley Section if you haven't registered yet. Note: Please apply only if...

www.berkeleyatwork.com - February 9

PHP Developer

Berkeleyatwork.com - Cebu City

Holder of Bachelor's Degree in Computer Science, Computer Engineering, Information Technology or any related course belonging to top 10% of the class Have at least 2 years experience in the following skills...

www.berkeleyatwork.com - February 9

Pastry Chef

Accor - Cebu

Sofitel Cebu Philippines is scheduled to open by the end of 2008. The hotel features 408 rooms, 3 bars, 2 restaurants, a Fine dining with 70 seats and Buffet restaurants with 300 seats. The hotel has a...

www.accor.com - February 9

WAREHOUSE SUPERVISOR (Code: WSS)

Berkeleyatwork.com - Cebu City

2nd Level TRC Residential Suites, Pres. Magsaysay St., Cor. Pres. Laurel Sts., Villa Aurora, Ksambagan, Cebu City WAREHOUSE SUPERVISOR (Code: WSS) Qualifications: Male/Female, between 28-35 years old Preferably...

www.berkeleyatwork.com - February 9

PRODUCTION PLANNER (Code: PPS)

Berkeleyatwork.com - Cebu City

2nd Level TRC Residential Suites, Pres. Magsaysay St., Cor. Pres. Laurel Sts., Villa Aurora, Ksambagan, Cebu City PRODUCTION PLANNER (Code: PPS) Qualifications: Preferably a graduate of Industrial Engineering...

www.berkeleyatwork.com - February 9

Auto Electrician

Berkeleyatwork.com - Cebu City

Interview invitations may be sent via e-mail so please check your e-mail regularly. Please Sign-in and send your resume to My Berkeley Section if you haven't registered yet. Note: Please apply only if...

www.berkeleyatwork.com - February 9

Customer Service Representative (Healthcare Account) CEBU

JobStreet.com - Cebu

PEOPLESUPPORT, INC. is one of the largest leading US-based business process outsourcing (BPO) providers in the Philippines. Approximately 7,800 employees are spread out among world-class facilities in...

www.jobstreet.com - February 9

Accounting Supervisor

JobStreet.com - Cebu City

ASTIR ENGINEERING WORKS, INC. is a provider of top-quality engineering services to its marine and industrial customers. Formerly Aboitiz Engineering, a division of Aboitiz Shipping Corporation, it continues...

www.jobstreet.com - February 9

Lead Buyer

JobStreet.com - Mandaue City

A member of the LINDE group, and a leading multinational Gases and Equipment Company, offers great career opportunities for ambitious, dynamic, highly motivated and result-driven professional to assume...

www.jobstreet.com - February 9

Facilities Engineer (Cebu)

JobStreet.com - Cebu

Growth is a vital part of life. It is through acquiring new experiences and embracing wider perspectives that we realize our capabilities and make a difference in our world – whether it’s creating...

www.jobstreet.com - February 9

Customer Service Representative (Travel Account) CEBU

JobStreet.com - Cebu

PEOPLESUPPORT, INC. is a leading offshore business process outsourcing (BPO) provider offering customer management, transcription and captioning, and other BPO services. With headquarters in Los Angeles,...

www.jobstreet.com - February 9

Transcriptionist (Insurance Account) CEBU

JobStreet.com - Cebu

PEOPLESUPPORT, INC. is a leading offshore business process outsourcing (BPO) provider offering customer management, transcription and captioning, and other BPO services. With headquarters in Los Angeles,...

www.jobstreet.com - February 9

INTERNAL AUDITOR (Code: IAS)

Berkeleyatwork.com - Cebu City

2nd Level TRC Residential Suites, Pres. Magsaysay St., Cor. Pres. Laurel Sts., Villa Aurora, Ksambagan, Cebu City INTERNAL AUDITOR (Code: IAS) Qualifications: Male/Female, between 22-35 years old Must...

www.berkeleyatwork.com - February 9

Safety Officer

JobStreet.com - Mandaue City

A member of the LINDE group, and a leading multinational Gases and Equipment Company, offers great career opportunities for ambitious, dynamic, highly motivated and result-driven professional to assume...

www.jobstreet.com - February 9

Customer Service Representative (Banking & Finance) CEBU

JobStreet.com - Cebu

PEOPLESUPPORT, INC. is a leading offshore business process outsourcing (BPO) provider offering customer management, transcription and captioning, and other BPO services. With headquarters in Los Angeles,...

www.jobstreet.com - February 9

Customer Service Representative (Sales Account) CEBU

JobStreet.com - Cebu

PEOPLESUPPORT, INC. is a leading offshore business process outsourcing (BPO) provider offering customer management, transcription and captioning, and other BPO services. With headquarters in Los Angeles,...

www.jobstreet.com - February 9

PROJECT ENGINEER - VISAYAS

JobStreet.com - Mandaue City

Suzuki Philippines, Inc. is a Japanese multinational firm highly recognized in the vehicle manufacturing industry. The company specialized in producing distinguished brands of motorcycle and distribution...

www.jobstreet.com - February 9

SALES COORDINATOR - VISAYAS

JobStreet.com - Mandaue City

Suzuki Philippines, Inc. is a Japanese multinational firm highly recognized in the vehicle manufacturing industry. The company specialized in producing distinguished brands of motorcycle and distribution...

www.jobstreet.com - February 9

ACCOUNTING CLERK

Berkeleyatwork.com - Cebu City

2nd Level TRC Residential Suites, Pres. Magsaysay St., Cor. Pres. Laurel Sts., Villa Aurora, Ksambagan, Cebu City EASTLAND PROPERTY VENTURES, INC. ACCOUNTING CLERK Qualifications: BSC Accounting / BS Accountancy...

www.berkeleyatwork.com - February 9

Technical Support Representative CEBU

JobStreet.com - Cebu

PEOPLESUPPORT, INC. is a leading offshore business process outsourcing (BPO) provider offering customer management, transcription and captioning, and other BPO services. With headquarters in Los Angeles,...

www.jobstreet.com - February 9

Contact Center Representatives (Cebu / Manila)

JobStreet.com - Manila - Cebu

PEOPLESUPPORT, INC. is a leading offshore business process outsourcing (BPO) provider offering customer management, transcription and captioning, and other BPO services. With headquarters in Los Angeles,...

www.jobstreet.com - February 9

CADD OPERATOR

Berkeleyatwork.com - Cebu City

Interview invitations may be sent via e-mail so please check your e-mail regularly. Please Sign-in and send your resume to My Berkeley Section if you haven't registered yet. Note: Please apply only if...

www.berkeleyatwork.com - February 8

INDUSTRIAL ENGINEER

Berkeleyatwork.com - Cebu

Preferably with one (1) year relevant experience in Costing, production planning & control, methods improvement in a Manufacturing company Highly analytical and well organized With excellent leadership...

www.berkeleyatwork.com - February 8

POLLUTION CONTROL OFFICER

Berkeleyatwork.com - Cebu

Interview invitations may be sent via e-mail so please check your e-mail regularly. Please Sign-in and send your resume to My Berkeley Section if you haven't registered yet. Note: Please apply only if...

www.berkeleyatwork.com - February 8

PROJECT ENGINEER

Berkeleyatwork.com - Cebu City

Interview invitations may be sent via e-mail so please check your e-mail regularly. Please Sign-in and send your resume to My Berkeley Section if you haven't registered yet. Note: Please apply only if...

www.berkeleyatwork.com - February 8

DEALER SALES COORDINATOR - Provincial Base

Berkeleyatwork.com - Cebu - Davao

Has an extensive experience in wholesale and retail selling of electronic products Must have good communication skills, confident and costumer oriented Willing to travel within the Visayas and Mindanao...

www.berkeleyatwork.com - February 8

MARKETING OFFICER / MARKETING ASSISTANT

Berkeleyatwork.com - Cebu City

2nd Level TRC Residential Suites, Pres. Magsaysay St., Cor. Pres. Laurel Sts., Villa Aurora, Ksambagan, Cebu City MORE JOBS • PROPERTY MANAGEMENT OFFICER • SALES ACCOUNT EXECUTIVE Preference will be given...

www.berkeleyatwork.com - February 8

SALES ACCOUNT EXECUTIVE

Berkeleyatwork.com - Cebu City - Villa Aurora, PR

2nd Level TRC Residential Suites, Pres. Magsaysay St., Cor. Pres. Laurel Sts., Villa Aurora, Ksambagan, Cebu City Preference will be given to candidates who APPLY ONLINE. Interview invitations may be sent...

www.berkeleyatwork.com - February 8

PROPERTY MANAGEMENT OFFICER

Berkeleyatwork.com - Cebu City

2nd Level TRC Residential Suites, Pres. Magsaysay St., Cor. Pres. Laurel Sts., Villa Aurora, Ksambagan, Cebu City MORE JOBS • MARKETING OFFICER / MARKETING ASSISTANT • SALES ACCOUNT EXECUTIVE Preference...

www.berkeleyatwork.com - February 8

TECHNICAL SUPPORT REPRESENTATIVE - Taguig / Ortigas

JobStreet.com - Cebu

JobStreet SELECT (BPO) is the leading recruitment partner of JobStreet.com and is currently the preferred talent provider by the top Business Process Outsourcing (BPO) / Call Center companies in the Philippines...

www.jobstreet.com - February 8

Call Center Agents FREE TRAINING Night Classes

JobStreet.com - Manila - Cebu

WE ARE EXCELASIA, the most progressive people development company in the market today. ExcelAsia is a training and development company focused on developing Filipino Job-Seekers for the human resource...

www.jobstreet.com - February 8

Day Shift - Collections Agents

JobStreet.com - Manila - Cebu

WE ARE EXCELASIA, the most progressive people development company in the market today. ExcelAsia is a training and development company focused on developing Filipino Job-Seekers for the human resource...

www.jobstreet.com - February 8

Inbound Telesales Agent - Travel

JobStreet.com - Manila - Cebu

WE ARE EXCELASIA, the most progressive people development company in the market today. ExcelAsia is a training and development company focused on developing Filipino Job-Seekers for the human resource...

www.jobstreet.com - February 8

Customer Service Representative - Upselling - Alabang

JobStreet.com - Manila - Cebu

WE ARE EXCELASIA, the most progressive people development company in the market today. ExcelAsia is a training and development company focused on developing Filipino Job-Seekers for the human resource...

www.jobstreet.com - February 8

DISTRIBUTION DEVELOPMENT SPECIALIST

JobStreet.com - Manila - Cebu

WE ARE EXCELASIA, the most progressive people development company in the market today. ExcelAsia is a training and development company focused on developing Filipino Job-Seekers for the human resource...

www.jobstreet.com - February 8

Payroll Officer

JobStreet.com - Manila - Cebu

WE ARE EXCELASIA, the most progressive people development company in the market today. ExcelAsia is a training and development company focused on developing Filipino Job-Seekers for the human resource...

www.jobstreet.com - February 8

CUSTOMER SERVICE SPECIALIST - Home Comfort Account

JobStreet.com - Cebu

JobStreet SELECT (BPO) is the leading recruitment partner of JobStreet.com and is currently the preferred talent provider by the top Business Process Outsourcing (BPO) / Call Center companies in the Philippines...

www.jobstreet.com - February 8

CUSTOMER SERVICE SPECIALIST - ISP Account

JobStreet.com - Cebu

JobStreet SELECT (BPO) is the leading recruitment partner of JobStreet.com and is currently the preferred talent provider by the top Business Process Outsourcing (BPO) / Call Center companies in the Philippines...

www.jobstreet.com - February 8

Customer Service Job Openings In Cebu 11-25-2007

Company: Call Center Learning Institute Corp.

• Position:Call Center Agents / Free Training ~
• Location: Makati, Ortigas, QC, Alabang, Marikina, Mandaluyong, Cebu
• Salary:PHP15000-PHP20000, Education Industry

Company: John Clements Consultants, Inc.

• Position:CALL CENTER AGENTS (Start-up Call Center - Cebu City) code: CA... ~
• Location: Cebu City
• Available: 50 vacancies
• Requirements:Call Center / BPO Industry
• Skills: good communication skills, active listening skills, sound analysis/problem assessment

Company: Convergys Corporation

• Position:Customer Care Representative (Voice / email & chat) - IT Park,... ~
• Location: Cebu City
• Requirements: Call Center / BPO Industry

Company: ExcelAsia Training and Development Inc. - CEBU

• Position:Customer Service Representative (Email and Chat) - CEBU ~
• Location: Cebu City
• Available: 99 vacancies
• Salary:PHP10000-PHP15000,
• Requirements:Call Center / BPO Industry
  
• Skills: Excellent Written Communication skills, Mastery of English grammar, Internet savvy.