That's a question I asked myself a few years back when I was still pretty darned ambitious and all these call centers were popping up. There are even more now mind you! It seems like they're growing by the minute and they're all hiring like crazy!
In Cebu there are Convergys, eTelecare and People Support as the big three I think, but there's also ePerformax and Teletech and probably a bunch more that I'm just not familiar with.
I have met a lot of people who vowed that they would never work in a call center. Some of them call it the "last resort" and many think that it's actually a no-brainer job.
I actually respect people who work in the customer support industry. Believe me it's not easy. I have not tried myself, but I've seen how it's done and I've seen how agents are trained and I've seen how they are managed.
It's pretty rigorous and agents should get more credit for that. I for one, can never hold my patience down when somebody annoyingly stupid is on the other line.
I haven't tried being a call center agent and although there are prejudices about being one, I think it's a pretty good industry to be in nowadays. Even with the economic crisis, it doesn't seem like any of them is slowing down in terms of hiring. So that's a positive indication that the industry is still strong.
I work in marketing, where I'll probably be for the next few years of my life - God willing. But for sure, I won't turn down an opportunity to work in a call center for the right opportunity.
Keep an open mind. Call centers may have high turn-over rates but based on experience, this also accelerates growth and corporate ascendancy in the business if you just stick to it. Like all things, it's a job that somebody's got to do. If you do your job with extra effort and just shine. People will notice you in whatever industry in whatever position. You can succeed.
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