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Philippines' Biggest Call Center - Convergys To Hire Even More Agents

I picked up this article from ABS-CBN on Convergys expanding 5 of its existing stations and opening 3,600 additional jobs.

It's amazing how these guys have expanded. With the construction of an additional 2,300 work stations in 5 sites: University of the Philippines TechnoHub, Nuvali, San Lorenzo, Cebu, and Bacolod, more opportunities are opened for more people.

According to the ABS-CBN article, Convergys country manager Marife Zamora said their operations have been “outstanding," prompting the company's expansion. She also cited increasing demand from the US as one of the reasons for expanding in industries like technology, communications, cable, financial services, health care, and retail.

“Our clients demand more seats, more capacities…With the continuous demand, it is logical for Convergys to expand on these areas,”Jomari Mercado, Convergy's director for business development, told reporters on Friday.

Convergys estimates that it can increase its workforce to around 25,000 and open another workstation in a new area by end of 2010. Currently, Convergys employs 21,000 Filipinos in 12 sites in Metro Manila, Cebu, Bacolod, and Laguna.

The Business Process Outsourcing Association of the Philippines (BPAP) earlier reported that the sunshine industry posted P7.1 billion in revenues during the first quarter of 2010.

BPAP estimates that industry revenues will rise to P9.3 billion by the end of this year, and workforce to 550,000 from the current 475,000.

Market Contradictions of Job Opportunity in the Philippines

Don't believe everything you hear on the news. Always take everything with a grain of salt. Now the world would have you believe that there is a crisis. You look around and see that this is true. Sad but true.

Nevertheless news pop out that this crisis is actually beneficial for the Philippines because a lot of back-offices and other BPO related industries that are folding in the United States actually find it cheaper to set up here in the Philippines, almost 90% less is what I recall. Telecoms are moving their operations from abroad to the Philippines, thereby creating jobs for Filipinos. Well and good.



But we also have to consider the flip-side here, which says that almost 800,000 people are also expected to lose their jobs as lay-offs such as that as big as Intel just last month and other companies start firming up their operations and taking out people due to "redundancy."

In the end all that growth and all the contraction will lead us back to square one where we may see no growth in the employment market at all. The best way to go about this now is to stay where you are. As much as possible, try to keep your current job. If the company lets you go, it will actually be good for you because you will get the appropriate severance pay. Or at least you should - depending on your contract.

Now is not the time to jump ship. It's difficult enough as it is. Of course opportunities I believe are still everywhere particularly if you don't choose what job you want to do. But if you are picky, then swallow your pride and ride through this wave, it'll be a couple more months (if we're lucky) to a few years (that's going to have to be the worst case scenario)

The BPO Industry Set To Grow To Need 1 Billion Employees - So Who Are They Looking For?

With BPO growing at a break-neck pace particularly here in the Philippines, there has been a projection that the industry will provide more than 1 billion jobs in relation to BPO - otherwise known as business process outsourcing.

To correct some misconceptions, which is that BPO only relates to call centers and contact centers, which is a majority but not the entire truth, BPO is in fact composed of many different industries:

• We already know of the call centers and/or customer service centers that are now everywhere. They employ hundreds of people and also, exit a lot of them considering that many workers have to come in during the night and try to sleep during the day. That is a difficult job, but since the clients are on a different time zone then that will have to be a work-related adjustment many of us have to make if we indeed need and/or want the job
• There are also numerous back-offices that include finance or accounting offices that are outsourced, this employs numerous accountants, analysts and finance executives
• Design is also a skill that is often outsourced. More often supplied by freelancers that actual companies - website design and graphic design in general is very common as a service that can even be done within the convenience of home. Designers are quite lucky.
• There is also the medical-related back office which is mostly now medical transcription. These companies are paid a lot of money I hear and that is why I think they are investing in ways to train people before they hire them

There are many kinds of people that the BPO industry is looking for, I may have missed some of them but rest assured that there are a lot of job opportunities for different types of graduates available if only you work hard and not get picky at the job you want to do.

Why are young Filipinos going abroad to find work?

Young Filipinos go abroad to find jobs because many think there's more money to make out there. Aside from that you also get the following perks:

• Adventure - you get to live somewhere else FAR away from parents and relatives who just love to tell you what to do with you life. It's the ultimate adventure
  
• Independence - along with the feeling of getting away from it all, there's also the reverberating exuberance of making and spending your own hard-earned money. And it's not just any money - it's foreign currency!
• Compensation - of course the last bet, everybody else is paid higher. Let's make an example of Call center agents since there are so many of them floating around these days.

  • Call center agents get a starting salary of P15,000, but many are being recruited in Singapore to receive at least three times their salaries here.
  • A separate study by IT publication ZDNet Asia says the average annual salary of senior IT professionals in the Philippines is $12,425 year. That is the equivalent of P521,850 at the exchange rate of 42 pesos to the dollar, but it’s still lower than $44,858 in Singapore, $57,303 in Hong Kong, and $76,851 in Australia.
  • Even coffee shop workers earn as much as $2,500 Singaporean out there, which beats a decent hard-working IT professional in the Philippines these days. That's tough, specially with prices rising as they are

Of course, the problem isn't the same for us simple folk who already have families and responsibilities here. It's more difficult to move abroad - for me specifically. I respect those who choose to go elsewhere for opportunity, but mine is here... with my daughter. I just hope I don't end up leaving her for money soon too.

Job Openings Available in Cebu - 2/10/08

Job Openings Available in Cebu from different sources (lifted from Careerjet.com)

Engineer Electrical

Craigslist.org - Cebu

Avoid scams and fraud by dealing locally! Beware any deal involving Western Union, Moneygram, wire transfer, cashier check, money order, shipping, escrow, or any promise of transaction protection/certification/guarantee....

www.craigslist.org - February 10

Se necesita cocinera y limpiadora

MundoAnuncio.com - Cebu

Oferta de empleo: se necesitan 2 o 3 personas (mujeres )cocinera o ayudanta aventajada,camarera y limpiadora para hotel rural...

www.mundoanuncio.com - February 10

Call Center Agent

ResumePromo.com - Cebu City

If you prefer to come here, bring your updated resume and be interviewed right away. If you are not living near at the Voiceville building, you may send your resume on-line at recruitment@voicevilleinc.com....

www.resumepromo.com - February 10

Web Designer

Craigslist.org - Cebu

Avoid scams and fraud by dealing locally! Beware any deal involving Western Union, Moneygram, wire transfer, cashier check, money order, shipping, escrow, or any promise of transaction protection/certification/guarantee....

www.craigslist.org - February 10

Cashier (for Cebu area)

ResumePromo.com - Cebu

If you qualify for the following requirements, email us immediately for more updates. ablebodies_manpower@yahoo.com.ph For provincial applicant, you can fax your resume at; 026348921c/o it to jess(if qualified,...

www.resumepromo.com - February 10

JAVA DEVELOPER

Berkeleyatwork.com - Cebu City

Holder of Bachelor's Degree in Computer Science, Computer Engineering, Information Technology or any related course belonging to top 10% of the class Have at least two years experience in the following...

www.berkeleyatwork.com - February 9

FINANCE OFFICER

Berkeleyatwork.com - Cebu City

2nd Level TRC Residential Suites, Pres. Magsaysay St., Cor. Pres. Laurel Sts., Villa Aurora, Ksambagan, Cebu City Preference will be given to candidates who APPLY ONLINE. Interview invitations may be sent...

www.berkeleyatwork.com - February 9

CAD OPERATOR (code: CAD)

Berkeleyatwork.com - Cebu City

2nd Level TRC Residential Suites, Pres. Magsaysay St., Cor. Pres. Laurel Sts., Villa Aurora, Ksambagan, Cebu City • CAD OPERATOR (code: CAD) Qualifications: Male/Female, between 24-30 years old College...

www.berkeleyatwork.com - February 9

HUMAN RESOURCE OFFICER (code: HRO)

Berkeleyatwork.com - Cebu City

2nd Level TRC Residential Suites, Pres. Magsaysay St., Cor. Pres. Laurel Sts., Villa Aurora, Ksambagan, Cebu City MORE JOBS • CAD OPERATOR (code: CAD) • INDUSTRIAL ENGINEER (Code: IER) • INTERNAL AUDITOR...

www.berkeleyatwork.com - February 9

ACCOUNT MANAGER

Berkeleyatwork.com - Minglanilla, Cuenca - Cebu

We are a private company engaged in earthmoving business with long-term contracts in mining and cement industries. We have been in existence and serving our clients since the early 1980s, with project...

www.berkeleyatwork.com - February 9

Finance and Admin Manager

Berkeleyatwork.com - Cebu City

Interview invitations may be sent via e-mail so please check your e-mail regularly. Please Sign-in and send your resume to My Berkeley Section if you haven't registered yet. Please apply only if your qualifications...

www.berkeleyatwork.com - February 9

Mechanics

Berkeleyatwork.com - Cebu City

Please Sign-in and send your resume to My Berkeley Section if you haven't registered yet. Note: Please apply only if your qualifications match with the employer's requirements. Kindly keep your resume...

www.berkeleyatwork.com - February 9

ACCOUNTS RECEIVABLE CLERK

Berkeleyatwork.com - Cebu City

HIVE MANUFACTURING CO., INC. • Luib Cmpd., P. Basubas St., Tipolo, 6014 Mandaue City, Cebu, Philippines ACCOUNTS RECEIVABLE CLERK Qualifications: Female, not more than 30 years of age BS Accounting graduate...

www.berkeleyatwork.com - February 9

INDUSTRIAL ENGINEER (Code: IER)

Berkeleyatwork.com - Cebu City

2nd Level TRC Residential Suites, Pres. Magsaysay St., Cor. Pres. Laurel Sts., Villa Aurora, Ksambagan, Cebu City Preference will be given to candidates who APPLY ONLINE. Interview invitations may be sent...

www.berkeleyatwork.com - February 9

IT SUPERVISOR

Berkeleyatwork.com - Cebu City

2nd Level TRC Residential Suites, Pres. Magsaysay St., Cor. Pres. Laurel Sts., Villa Aurora, Ksambagan, Cebu City MORE JOBS • Accounting Clerk • Audit Staff • Business Development Staff • HR Staff Preference...

www.berkeleyatwork.com - February 9

Accounting Clerk

Berkeleyatwork.com - Cebu City

Interview invitations may be sent via e-mail so please check your e-mail regularly. Please Sign-in and send your resume to My Berkeley Section if you haven't registered yet. Note: Please apply only if...

www.berkeleyatwork.com - February 9

QC INSPECTORS

Berkeleyatwork.com - Mandaue City - Luib, Highland

Please Sign-in and send your resume to My Berkeley Section if you haven't registered yet. Note: Please apply only if your qualifications match with the employer's requirements. Kindly keep your resume...

www.berkeleyatwork.com - February 9

MARKETING ASSISTANT

Berkeleyatwork.com - Mandaue City - Luib, Highland

Interview invitations may be sent via e-mail so please check your e-mail regularly. Please Sign-in and send your resume to My Berkeley Section if you haven't registered yet. Please apply only if your qualifications...

www.berkeleyatwork.com - February 9

Building Administrator

Berkeleyatwork.com - Cebu City

Interview invitations may be sent via e-mail so please check your e-mail regularly. Please Sign-in and send your resume to My Berkeley Section if you haven't registered yet. Please apply only if your qualifications...

www.berkeleyatwork.com - February 9

Ground Equipment Maintenance Supervisor

Berkeleyatwork.com - Cebu City

Interview invitations may be sent via e-mail so please check your e-mail regularly. Please Sign-in and send your resume to My Berkeley Section if you haven't registered yet. Note: Please apply only if...

www.berkeleyatwork.com - February 9

PRODUCT ENGINEER (Code: PER)

Berkeleyatwork.com - Cebu City

2nd Level TRC Residential Suites, Pres. Magsaysay St., Cor. Pres. Laurel Sts., Villa Aurora, Ksambagan, Cebu City MORE JOBS • CAD OPERATOR (code: CAD) • HUMAN RESOURCE OFFICER (code: HRO) • INDUSTRIAL...

www.berkeleyatwork.com - February 9

PROGRAM OFFICER

Berkeleyatwork.com - Cebu City

The program officer is responsible for functions/tasks/activities related to the development and implementation and management of programs and projects that may involved coalition building, institutional...

www.berkeleyatwork.com - February 9

Audit Staff

Berkeleyatwork.com - Cebu City

Interview invitations may be sent via e-mail so please check your e-mail regularly. Please Sign-in and send your resume to My Berkeley Section if you haven't registered yet. Note: Please apply only if...

www.berkeleyatwork.com - February 9

PHP Developer

Berkeleyatwork.com - Cebu City

Holder of Bachelor's Degree in Computer Science, Computer Engineering, Information Technology or any related course belonging to top 10% of the class Have at least 2 years experience in the following skills...

www.berkeleyatwork.com - February 9

Pastry Chef

Accor - Cebu

Sofitel Cebu Philippines is scheduled to open by the end of 2008. The hotel features 408 rooms, 3 bars, 2 restaurants, a Fine dining with 70 seats and Buffet restaurants with 300 seats. The hotel has a...

www.accor.com - February 9

WAREHOUSE SUPERVISOR (Code: WSS)

Berkeleyatwork.com - Cebu City

2nd Level TRC Residential Suites, Pres. Magsaysay St., Cor. Pres. Laurel Sts., Villa Aurora, Ksambagan, Cebu City WAREHOUSE SUPERVISOR (Code: WSS) Qualifications: Male/Female, between 28-35 years old Preferably...

www.berkeleyatwork.com - February 9

PRODUCTION PLANNER (Code: PPS)

Berkeleyatwork.com - Cebu City

2nd Level TRC Residential Suites, Pres. Magsaysay St., Cor. Pres. Laurel Sts., Villa Aurora, Ksambagan, Cebu City PRODUCTION PLANNER (Code: PPS) Qualifications: Preferably a graduate of Industrial Engineering...

www.berkeleyatwork.com - February 9

Auto Electrician

Berkeleyatwork.com - Cebu City

Interview invitations may be sent via e-mail so please check your e-mail regularly. Please Sign-in and send your resume to My Berkeley Section if you haven't registered yet. Note: Please apply only if...

www.berkeleyatwork.com - February 9

Customer Service Representative (Healthcare Account) CEBU

JobStreet.com - Cebu

PEOPLESUPPORT, INC. is one of the largest leading US-based business process outsourcing (BPO) providers in the Philippines. Approximately 7,800 employees are spread out among world-class facilities in...

www.jobstreet.com - February 9

Accounting Supervisor

JobStreet.com - Cebu City

ASTIR ENGINEERING WORKS, INC. is a provider of top-quality engineering services to its marine and industrial customers. Formerly Aboitiz Engineering, a division of Aboitiz Shipping Corporation, it continues...

www.jobstreet.com - February 9

Lead Buyer

JobStreet.com - Mandaue City

A member of the LINDE group, and a leading multinational Gases and Equipment Company, offers great career opportunities for ambitious, dynamic, highly motivated and result-driven professional to assume...

www.jobstreet.com - February 9

Facilities Engineer (Cebu)

JobStreet.com - Cebu

Growth is a vital part of life. It is through acquiring new experiences and embracing wider perspectives that we realize our capabilities and make a difference in our world – whether it’s creating...

www.jobstreet.com - February 9

Customer Service Representative (Travel Account) CEBU

JobStreet.com - Cebu

PEOPLESUPPORT, INC. is a leading offshore business process outsourcing (BPO) provider offering customer management, transcription and captioning, and other BPO services. With headquarters in Los Angeles,...

www.jobstreet.com - February 9

Transcriptionist (Insurance Account) CEBU

JobStreet.com - Cebu

PEOPLESUPPORT, INC. is a leading offshore business process outsourcing (BPO) provider offering customer management, transcription and captioning, and other BPO services. With headquarters in Los Angeles,...

www.jobstreet.com - February 9

INTERNAL AUDITOR (Code: IAS)

Berkeleyatwork.com - Cebu City

2nd Level TRC Residential Suites, Pres. Magsaysay St., Cor. Pres. Laurel Sts., Villa Aurora, Ksambagan, Cebu City INTERNAL AUDITOR (Code: IAS) Qualifications: Male/Female, between 22-35 years old Must...

www.berkeleyatwork.com - February 9

Safety Officer

JobStreet.com - Mandaue City

A member of the LINDE group, and a leading multinational Gases and Equipment Company, offers great career opportunities for ambitious, dynamic, highly motivated and result-driven professional to assume...

www.jobstreet.com - February 9

Customer Service Representative (Banking & Finance) CEBU

JobStreet.com - Cebu

PEOPLESUPPORT, INC. is a leading offshore business process outsourcing (BPO) provider offering customer management, transcription and captioning, and other BPO services. With headquarters in Los Angeles,...

www.jobstreet.com - February 9

Customer Service Representative (Sales Account) CEBU

JobStreet.com - Cebu

PEOPLESUPPORT, INC. is a leading offshore business process outsourcing (BPO) provider offering customer management, transcription and captioning, and other BPO services. With headquarters in Los Angeles,...

www.jobstreet.com - February 9

PROJECT ENGINEER - VISAYAS

JobStreet.com - Mandaue City

Suzuki Philippines, Inc. is a Japanese multinational firm highly recognized in the vehicle manufacturing industry. The company specialized in producing distinguished brands of motorcycle and distribution...

www.jobstreet.com - February 9

SALES COORDINATOR - VISAYAS

JobStreet.com - Mandaue City

Suzuki Philippines, Inc. is a Japanese multinational firm highly recognized in the vehicle manufacturing industry. The company specialized in producing distinguished brands of motorcycle and distribution...

www.jobstreet.com - February 9

ACCOUNTING CLERK

Berkeleyatwork.com - Cebu City

2nd Level TRC Residential Suites, Pres. Magsaysay St., Cor. Pres. Laurel Sts., Villa Aurora, Ksambagan, Cebu City EASTLAND PROPERTY VENTURES, INC. ACCOUNTING CLERK Qualifications: BSC Accounting / BS Accountancy...

www.berkeleyatwork.com - February 9

Technical Support Representative CEBU

JobStreet.com - Cebu

PEOPLESUPPORT, INC. is a leading offshore business process outsourcing (BPO) provider offering customer management, transcription and captioning, and other BPO services. With headquarters in Los Angeles,...

www.jobstreet.com - February 9

Contact Center Representatives (Cebu / Manila)

JobStreet.com - Manila - Cebu

PEOPLESUPPORT, INC. is a leading offshore business process outsourcing (BPO) provider offering customer management, transcription and captioning, and other BPO services. With headquarters in Los Angeles,...

www.jobstreet.com - February 9

CADD OPERATOR

Berkeleyatwork.com - Cebu City

Interview invitations may be sent via e-mail so please check your e-mail regularly. Please Sign-in and send your resume to My Berkeley Section if you haven't registered yet. Note: Please apply only if...

www.berkeleyatwork.com - February 8

INDUSTRIAL ENGINEER

Berkeleyatwork.com - Cebu

Preferably with one (1) year relevant experience in Costing, production planning & control, methods improvement in a Manufacturing company Highly analytical and well organized With excellent leadership...

www.berkeleyatwork.com - February 8

POLLUTION CONTROL OFFICER

Berkeleyatwork.com - Cebu

Interview invitations may be sent via e-mail so please check your e-mail regularly. Please Sign-in and send your resume to My Berkeley Section if you haven't registered yet. Note: Please apply only if...

www.berkeleyatwork.com - February 8

PROJECT ENGINEER

Berkeleyatwork.com - Cebu City

Interview invitations may be sent via e-mail so please check your e-mail regularly. Please Sign-in and send your resume to My Berkeley Section if you haven't registered yet. Note: Please apply only if...

www.berkeleyatwork.com - February 8

DEALER SALES COORDINATOR - Provincial Base

Berkeleyatwork.com - Cebu - Davao

Has an extensive experience in wholesale and retail selling of electronic products Must have good communication skills, confident and costumer oriented Willing to travel within the Visayas and Mindanao...

www.berkeleyatwork.com - February 8

MARKETING OFFICER / MARKETING ASSISTANT

Berkeleyatwork.com - Cebu City

2nd Level TRC Residential Suites, Pres. Magsaysay St., Cor. Pres. Laurel Sts., Villa Aurora, Ksambagan, Cebu City MORE JOBS • PROPERTY MANAGEMENT OFFICER • SALES ACCOUNT EXECUTIVE Preference will be given...

www.berkeleyatwork.com - February 8

SALES ACCOUNT EXECUTIVE

Berkeleyatwork.com - Cebu City - Villa Aurora, PR

2nd Level TRC Residential Suites, Pres. Magsaysay St., Cor. Pres. Laurel Sts., Villa Aurora, Ksambagan, Cebu City Preference will be given to candidates who APPLY ONLINE. Interview invitations may be sent...

www.berkeleyatwork.com - February 8

PROPERTY MANAGEMENT OFFICER

Berkeleyatwork.com - Cebu City

2nd Level TRC Residential Suites, Pres. Magsaysay St., Cor. Pres. Laurel Sts., Villa Aurora, Ksambagan, Cebu City MORE JOBS • MARKETING OFFICER / MARKETING ASSISTANT • SALES ACCOUNT EXECUTIVE Preference...

www.berkeleyatwork.com - February 8

TECHNICAL SUPPORT REPRESENTATIVE - Taguig / Ortigas

JobStreet.com - Cebu

JobStreet SELECT (BPO) is the leading recruitment partner of JobStreet.com and is currently the preferred talent provider by the top Business Process Outsourcing (BPO) / Call Center companies in the Philippines...

www.jobstreet.com - February 8

Call Center Agents FREE TRAINING Night Classes

JobStreet.com - Manila - Cebu

WE ARE EXCELASIA, the most progressive people development company in the market today. ExcelAsia is a training and development company focused on developing Filipino Job-Seekers for the human resource...

www.jobstreet.com - February 8

Day Shift - Collections Agents

JobStreet.com - Manila - Cebu

WE ARE EXCELASIA, the most progressive people development company in the market today. ExcelAsia is a training and development company focused on developing Filipino Job-Seekers for the human resource...

www.jobstreet.com - February 8

Inbound Telesales Agent - Travel

JobStreet.com - Manila - Cebu

WE ARE EXCELASIA, the most progressive people development company in the market today. ExcelAsia is a training and development company focused on developing Filipino Job-Seekers for the human resource...

www.jobstreet.com - February 8

Customer Service Representative - Upselling - Alabang

JobStreet.com - Manila - Cebu

WE ARE EXCELASIA, the most progressive people development company in the market today. ExcelAsia is a training and development company focused on developing Filipino Job-Seekers for the human resource...

www.jobstreet.com - February 8

DISTRIBUTION DEVELOPMENT SPECIALIST

JobStreet.com - Manila - Cebu

WE ARE EXCELASIA, the most progressive people development company in the market today. ExcelAsia is a training and development company focused on developing Filipino Job-Seekers for the human resource...

www.jobstreet.com - February 8

Payroll Officer

JobStreet.com - Manila - Cebu

WE ARE EXCELASIA, the most progressive people development company in the market today. ExcelAsia is a training and development company focused on developing Filipino Job-Seekers for the human resource...

www.jobstreet.com - February 8

CUSTOMER SERVICE SPECIALIST - Home Comfort Account

JobStreet.com - Cebu

JobStreet SELECT (BPO) is the leading recruitment partner of JobStreet.com and is currently the preferred talent provider by the top Business Process Outsourcing (BPO) / Call Center companies in the Philippines...

www.jobstreet.com - February 8

CUSTOMER SERVICE SPECIALIST - ISP Account

JobStreet.com - Cebu

JobStreet SELECT (BPO) is the leading recruitment partner of JobStreet.com and is currently the preferred talent provider by the top Business Process Outsourcing (BPO) / Call Center companies in the Philippines...

www.jobstreet.com - February 8

Studies Show Link Between Night Shift Work And Cancer

WebMD, a great source for medical articles, just published something interesting about night shift jobs. Apparently working the night shift may cause cancer, according to a report published in The Lancet. The article continues to explain the study which is composed of a team of 44 scientists in 10 countries commissioned by the World Health Organization's International Agency on Cancer Research.

They report "limited" evidence of a connection between cancer and night shift work in people. That evidence included a higher rate of breast cancer in female nurses who work night shifts.

But those studies, which were observational, don't prove cause and effect. Many genetic and environmental factors affect cancer risk.

So the scientists also reviewed studies in which animals were exposed to light at night, disrupting the animals' so-called body clocks (circadian rhythm).

Those studies provided "sufficient evidence" of a connection between circadian rhythm disruption and cancer, states the report.

The scientists concluded that "shift work that involves circadian rhythm disruption is probably carcinogenic to humans," write Kurt Straif, MD, and colleagues.

They note that shift work may raise cancer risk by suppressing production of melatonin, a chemical involved in the circadian rhythm. Straif works in Lyon, France, for IARC.

I've heard of other rumors with regards to Customer service representatives falling ill and even dying on account of no sleep. This ought to be something call centers should take into consideration and provide proper care and rest for their employees.