With BPO growing at a break-neck pace particularly here in the Philippines, there has been a projection that the industry will provide more than 1 billion jobs in relation to BPO - otherwise known as business process outsourcing.
To correct some misconceptions, which is that BPO only relates to call centers and contact centers, which is a majority but not the entire truth, BPO is in fact composed of many different industries:
- We already know of the call centers and/or customer service centers that are now everywhere. They employ hundreds of people and also, exit a lot of them considering that many workers have to come in during the night and try to sleep during the day. That is a difficult job, but since the clients are on a different time zone then that will have to be a work-related adjustment many of us have to make if we indeed need and/or want the job
- There are also numerous back-offices that include finance or accounting offices that are outsourced, this employs numerous accountants, analysts and finance executives
- Design is also a skill that is often outsourced. More often supplied by freelancers that actual companies - website design and graphic design in general is very common as a service that can even be done within the convenience of home. Designers are quite lucky.
- There is also the medical-related back office which is mostly now medical transcription. These companies are paid a lot of money I hear and that is why I think they are investing in ways to train people before they hire them
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